XTB Account

How to Register on XTB

How to Register an XTB Account [Web]

First, navigate to the homepage of the XTB platform and select "Create Account".

On the first page, please provide some basic information about the platform as follows:

1. Your email (to receive the confirmation email notifications from the XTB support team).

2. Your country (please ensure that the selected country matches the one on your verification documents to activate your account).

3. Check the boxes to indicate that you agree with the platform’s terms and conditions (you must check all the boxes to proceed to the next step).

Then, select "NEXT" to proceed to the next page.

Next, continue entering your personal information into the corresponding fields as follows (ensure you enter the information exactly as it appears on your verification documents to activate your account).

1. Your family role (Grandfather, Grandmother, Father, etc).

2. Your name.

3. Your middle name (if not available, leave it blank).

4. Your last name (as in your ID).

5. Your phone number (to receive the activating OTP from XTB).

Continue scrolling down and enter additional information such as:

1. Your Date of birth.
2. Your nationality.
3. FATCA declaration (you need to check all the boxes and answer all the blanks to proceed to the next step).

Once you have completed filling in the information, click "NEXT" to proceed to the next page.

On this registration page, you will enter the Address that matches your personal documents:

1.  Your house number - street name - ward/ commune - district/ district.

2. Your Province/ City.

Then select "NEXT" to continue.

On this registration page, you will need to complete a few steps as follows:

1. Select the Currency for your account.
2. Select the language (preferred).
3. Enter the referral code (this is an optional step).

Select "NEXT" to be directed to the next registration page.

On the next page, you will encounter the terms you must agree to successfully register your XTB account (meaning you must check each checkbox). Then, click "NEXT" to complete.


On this page, select "GO TO YOUR ACCOUNT" to be directed to your general account management page.

Congratulations on successfully registering your account with XTB (please note that this account has not been activated yet).

How to Register an XTB Account [App]

First, open the app store on your mobile device (both the App Store and Google Play Store are available).

Then, search for the keyword "XTB Online Investing" and proceed to download the app.

Open the app after the download process is complete. Then, select "OPEN REAL ACCOUNT" to begin the registration process.

The first step is to select your country (choose the one that matches the personal identification documents you have for activating your account). Once selected, click "NEXT" to proceed.

On the next registration page, you have to:

1. Enter your email (to receive the notifications and instructions from the XTB support team).

2. Tick the boxes declaring that you agree with all the policies (please note that all the boxes must be ticked to proceed to the next page).

Once you finish the above steps, tap "NEXT STEP" to enter the next page.

On this page, you will need to:

1. Confirm your email (this is the email that you use to access the XTB platform as a login credential).

2. Create your account password with at least 8 characters (please note that the password must also meet all the requirements, containing one small letter, one uppercase letter, and one number).

After completing the above steps, tap on "NEXT STEP" to proceed to the next page.

Next, you will need to provide the following personal information (Please note that the information entered should match the personal details on your ID for account activation and verification purposes) :

1. Your First Name.
2. Your Middle Name (Optional).
3. Your Surname.
4. Your Phone Number.
5. Your Date of Birth.
6. Your Nationalities.
7. You must also agree with all the FATCA and CRS Statements to proceed to the next step.

After completing the information entry, please select "NEXT STEP" to finalize the account registration process.


Congratulations on successfully registering an account with XTB (please note that this account has not been activated yet).

Frequently Asked Questions (FAQ)

How to change phone number

To update your phone number, you need to log in to the Account Management page - My Profile - Profile Information.

For security reasons, you will need to perform some additional verification steps to change your phone number. If you are still using a phone number registered with XTB, we will send you a verification code via text message. The verification code will allow you to complete the phone number update process.

If you no longer use the phone number registered with the exchange, please contact our Customer Support Center ( https://www.xtb.com/vn/why-xtb/contact ) for assistance and more specific instructions.
 

What types of trading accounts does XTB have?

At XTB, we only offer  01 account type: Standard.

On  a Standard account, you will not be charged trading fees (Except for Share CFDs and ETFs products). However, the buying and selling difference will be higher than the market (Most of the trading floor’s income comes from this buying and selling difference of customers).
 

Can I change my trading account currency?

Unfortunately, it is not possible for the client to change the currency of the trading account. However, you can create up to 4 child accounts with different currencies.

To open an additional account with another currency, please log in to the Account Management Page - My Account, in the upper right corner, click "Add Account".

For non-EU/UK residents who own an account at XTB International, we only offer USD accounts.

How to Login to XTB

How to Login to XTB [Web]

How to Login your XTB Account Management

First, visit the homepage of XTB. Then, select "Log in" followed by "Account management".

Next, you will be directed to the login page. Please enter the login information for the account you previously registered into the corresponding fields. Then click "SIGN IN" to proceed.

If you do not yet have an account with XTB, please follow the instructions in the following article: How to Register Account on XTB.

Congratulations on successfully logging into the "Account Management" interface on XTB.

How to Login your XTB xStation 5

Similar to logging into the "Account Management" section, first go to the XTB homepage.

Next, click on "Log in" and then choose "xStation 5".

Next, you will be taken to the login page. Enter the login details for the account you previously registered in the appropriate fields, and then click "SIGN IN" to continue. 

If you haven’t created an account with XTB yet, please check out the instructions in this article: How to Register Account on XTB.

With just a few simple steps, you can now log into the trading interface xStation 5 of XTB. Don’t hesitate any longer—start trading now!

How to Login to XTB [App]

First, launch the app store on your mobile device (you can use both the App Store for iOS devices and the Google Play Store for Android devices).

Next, search for "XTB Online Investing" using the search bar, and then download the app.

After completing the download, open the app on your phone:

1. If you haven’t signed up for an account with XTB yet, please select "OPEN REAL ACCOUNT" and then refer to the instructions provided in this article: How to Register Account on XTB.

2. If you already have an account, you can choose "LOGIN", you will be directed to the login page.

At the login page, please input the login credentials for the account you registered earlier into the designated fields, and then click on "LOGIN" to proceed.

Congratulations on successfully logging into the XTB platform using the XTB Online Trading app on your mobile device!

How to Recover your XTB password

To get started, navigate to the homepage of XTB. Then, click on "Log in" and proceed to select "Account management".

On the next page, click on "Forgot password" to access the Password Recovery interface.

On this interface, first, you will need to provide the email address that you registered with and want to recover the password for.

After that, click "Submit" to receive instructions on how to reset your password from XTB through your email inbox.

Immediately, you will receive a notification email confirming that it has been sent.

Inside the email content you received, please click on the "RESET PASSWORD" button to proceed with password recovery.

On this Set New Password page, you need to follow these steps:

1. Enter the new password you wish to set (please note that this new password must meet the following minimum requirements: at least 8 characters, including 1 upper-case letter and 1 number, and no whitespace allowed).

2. Repeat your new password.

After completing the steps outlined above, click "Submit" to finish the password recovery process.

Congratulations, you have successfully reset your password. Now, please select "Log in" to return to the account management screen.

As you can see, with just a few simple steps, we can recover the account password and enhance security when necessary.

Frequently Asked Questions (FAQ)

I can not log in

If you are having difficulty logging into your account, you should try some  of the following steps before contacting XTB support: 

• Make sure the Email or ID you enter is correct.
• Try resetting your password - you can click "Forgot password" on the Station login page or Account Management Page. After reinstallation, all trading accounts you have will use the password you just created.
• Check your network connection.
• Try signing in on your computer or phone.  

If after following the steps above, you still can’t log in, please don’t hesitate to contact us.
 

How to change personal information?

To update your personal information, you need to log in to the Account Management page, section My Profile - Profile Information.

If you cannot log in, please reset your password.

In case you have updated your password but still can not log in, you can contact the Customer Support Center to update your information.
 

How to secure my data?

We commit that XTB will do everything in its power to ensure the highest safety for your data. We also point out that most cybercriminal attacks are aimed directly at customers. That’s why it’s important to follow the basic safety rules listed and described on the internet security page.

Securing your login data is especially important. Therefore, you should follow the following principles:

• Do not share your login and/ or password with anyone and do not save it in your mailbox.

• Change your password regularly and always remember to set it sufficiently complex.

• Do not use duplicate passwords for different systems.

Conclusion: Seamless Access with XTB

Creating and accessing your XTB account is a streamlined process, built to minimize hassle and maximize efficiency. The registration process is user-friendly and quick, allowing you to start trading promptly. Logging in is simple and secure, providing you with immediate access to your trading dashboard and tools. With robust customer support and a comprehensive range of features, XTB makes managing your trading activities straightforward and effective, ensuring you can trade with confidence and ease.