How to Verify Account on XTB
As a responsible financial service provider, XTB places great emphasis on ensuring the security of its users and compliance with regulatory standards. One crucial step in this process is verifying your account. This guide will walk you through the professional steps to verify your XTB account, ensuring a secure and compliant trading experience.
How to Verify Account on XTB [Web]
How to Complete Identity Verification
First, visit the homepage of XTB. Then, select "Log in" followed by "Account management" to access the verification interface.
You will select the word "here" in the phrase "upload documents from your computer here" to proceed.
The first step of the verification process is identity verification. You must choose one of the following identity documents to upload: ID Card/ Passport.
After preparing your document, please upload the images into the corresponding fields by clicking the "UPLOAD PHOTO FROM YOUR COMPUTER" button.
In addition, the uploaded must also meet the following requirements:
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Document number and issuer must be visible.
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In the case of ID, the front and back of the document are necessary.
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Issue and expiration dates must be visible.
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If the document contains MRZ lines, they must be visible.
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Photo, scan, or screenshot are allowed.
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All data on the document must be visible and readable.
How to Complete Address Verification
For Address Verification, you will also need to upload one of the following documents for the system to verify (these may vary by country):
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Driving license.
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Vehicle registration document.
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Social Health Insurance Card.
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Bank statement.
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Credit card statement.
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Landline phone bill.
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Internet bill.
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TV bill.
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Electricity bill.
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Water bill.
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Gas bill.
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CT07/TT56 - Confirmation of Residence.
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No. 1/TT559 - Confirmation of Personal ID and citizen information.
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CT08/TT56 - Notice of Residence.
After preparing your document, click the "UPLOAD PHOTO FROM YOUR COMPUTER" button to add the images to the corresponding fields.
In addition, the uploaded must also meet the following requirements:
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Document number and issuer must be visible.
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In the case of ID, the front and back of the document are necessary.
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Issue and expiration dates must be visible.
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If the document contains MRZ lines, they must be visible.
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Photo, scan, or screenshot are allowed.
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All data on the document must be visible and readable.
After uploading your documents, select "NEXT".
Please allow approximately 5 to 10 minutes for the system to notify you of the results.
Congratulations on successfully completing the two personal information verification steps with XTB. Your account will be activated within a few minutes.
How to Complete Video Verification
First, access the homepage of XTB. Next, choose "Log in" and then "Account management".
In addition to manually uploading verification documents, XTB now supports users in verifying their identity directly via video, which can be completed in just a few minutes.
You can access this option by clicking on the "AGREE AND CONTINUE" button under the Video Verification section.
Immediately, the system will redirect you to another page. Scroll down to the bottom of the page and use your phone (with the XTB Online Trading app installed) to scan the displayed QR code.
And the verification process will continue and be completed directly on your phone. Select "AGREE AND CONTINUE" to proceed.
Firstly, you will need to access essential functions for the verification process such as the microphone and camera.
Afterward, similar to uploading documents, you will also need to select one of the following documents to perform verification:
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Identity card.
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Passport.
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Residence permit.
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Driver’s license.
In the next screen, during the document scanning step, ensure your document is clear and aligned within the frame as closely as possible. You can either press the capture button yourself or the system will automatically capture the photo once your document meets the standard.
After successfully capturing the photo, select "Submit photo" to proceed. If the document has more than one side, you will need to repeat this step for each side of the document.
Please make sure your document details are clear to read, with no blur or glare.
The next step will be video verification. In this step, you will follow the instructions to move and speak for 20 seconds. Please tap "Record video" to enter it.
In the next screen, please keep your face within the oval and follow the system’s instructions such as tilting your face or turning left and right as required. You may also be asked to speak a few words or numbers as part of the process.
After completing the actions, the system will store the video for data verification. Select "Upload video" to proceed.
Please wait approximately 5 to 10 minutes for the system to process and verify your data.
Finally, the system will notify you of the result and activate your account if the verification is successful.
How to Verify Account on XTB [App]
First, launch the app store on your mobile device (you can use both the App Store for iOS devices and the Google Play Store for Android devices).
Next, search for "XTB Online Investing" using the search bar, and then download the app.
After completing the download, open the app on your phone:
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If you haven’t signed up for an account with XTB yet, please select "OPEN REAL ACCOUNT" and then refer to the instructions provided in this article: How to Register Account on XTB.
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If you already have an account, you can choose "LOGIN", you will be directed to the login page.
At the login page, please input the login credentials for the account you registered into the designated fields, then click "LOGIN" to proceed.
Next, on the homepage, click the "Verify account" button at the top right corner of the screen to start the account verification process
Firstly, you will need to enable essential functions for the verification process, such as the microphone and camera.
Afterward, similar to uploading documents, you will need to select one of the following documents to complete the verification process:
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Identity card.
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Passport.
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Residence permit.
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Driver’s license.
In the next screen, during the document scanning step, ensure your document is clear and aligned within the frame as closely as possible. You can either press the capture button yourself or let the system automatically capture the photo once your document meets the standard.
After successfully capturing the photo, select "Submit photo" to proceed. If the document has more than one side, repeat this step for each side of the document.
Ensure that your document details are clear and readable, with no blur or glare.
The next step is video verification. Follow the instructions to move and speak for 20 seconds. Tap "Record video" to begin.
On the next screen, ensure your face stays within the oval and follow the system’s instructions, which may include tilting your face or turning left and right. You may also be prompted to speak a few words or numbers as part of the verification process.
After performing the required actions, the system will save the video for data verification. Click "Upload video" to continue.
Please allow the system 5 to 10 minutes to process and verify your data.
Once the verification process is complete, the system will notify you of the result and activate your account if everything is successful.
Frequently Asked Questions (FAQ)
Why should I provide supplementary certificate information?
In rare instances where your selfie does not match the ID documents you submitted, additional documents may be required for manual verification. Please be aware that this process can take several days. XTB employs thorough identity verification measures to safeguard user funds, so it’s crucial to ensure that the documents you submit meet all specified requirements during the information-filling process.
Functions of the Account Management page
The XTB Account Management page is the hub where customers can manage their investment accounts, and deposit, and withdraw investments. On the Account Management page, you can also edit your personal information, set notifications, send feedback, or add additional registration to your bank account for withdrawal purposes.
How to submit a complaint?
If you encounter difficulties in any of XTB activities, you have the right to submit a complaint to us.
Complaints can be submitted using the form on the Account Management page.
After entering the Complaints section, please select the issue you need to complain about and fill in all required information.
According to the regulations, complaints will be processed no later than 30 days from the date of submission. However, we always try to respond to complaints within 7 working days.
Ensuring Security: Account Verification Process on XTB
The account verification process on XTB not only ensures compliance and security but also highlights the platform’s commitment to user safety and seamless trading experiences. By verifying your account, you gain access to a wide range of features and tools tailored to enhance your trading journey. XTB’s efficient verification system, coupled with robust security measures, protects your personal information and funds. This streamlined process reflects XTB’s dedication to providing a secure and reliable trading environment, empowering traders to focus on their strategies and financial goals with peace of mind.
