Inowanzo bvunzwa mibvunzo (FAQ) paXTB

Account

Maitiro ekuchinja nhamba yefoni

Kuti ugadzirise nhamba yako yefoni, pinda kune iyo Account Management peji - My Profile - Profile Information .

Nezvikonzero zvekuchengetedza, iwe unozofanirwa kuita mamwe matanho ekusimbisa kuti uchinje nhamba yako yefoni. Kana uchiri kushandisa nhamba dzenhare dzakanyoreswa neXTB, tinokutumira kodhi yekusimbisa kuburikidza nemeseji. Kodhi yekusimbisa ichakubvumidza kuti upedze iyo nhamba yefoni yekuvandudza maitiro.

Kana iwe usingachashandisi nhamba yefoni yakanyoreswa nekuchinjana, ndapota taura neCustomer Support Center yedu ( https://www.xtb.com/vn/why-xtb/contact ) kuti ubatsirwe uye nemimwe mirairo chaiyo.

Ndeapi marudzi emaakaundi ekutengesa ane XTB?

PaXTB, isu tinongopa 01 account mhando: Yakajairwa.

Paakaundi Yakajairwa, hauchabhadhariswa mari dzekutengesa (Kunze kweKugovera maCFD uye zvigadzirwa zveETFs). Nekudaro, musiyano wekutenga nekutengesa uchave wakakwira kupfuura musika (Mazhinji emari yepasirosi yekutengeserana inobva mukusiyana kwekutenga nekutengesa kwevatengi).

Ndinogona kushandura mari yangu yeakaundi account?

Nehurombo, mutengi haakwanise kushandura mari yeakaundi yekutengesa. Nekudaro, iwe unogona kugadzira anosvika mana maakaundi evana ane akasiyana mari.

Kuti uvhure imwe account neimwe mari, ndapota pinda muAccount Management Peji - Akaunti Yangu, mukona yekurudyi, tinya "Wedzera Akaunti" .

Kune vasiri veEU/UK vagari vane account kuXTB International, isu tinongopa USD maakaundi.

Ndedzipi nyika dzinogona vatengi kubva kuvhura maakaundi kuXTB?

Tinobvuma vatengi vanobva kunyika dzakawanda pasi rose.

Nekudaro, isu hatigone kupa masevhisi kune vagari venyika dzinotevera:

India, Indonesia, Pakistan, Syria, Iraq, Iran, USA, Australia, Albania, Cayman Islands, Guinea-Bissau, Belize, Belgium, New Zealand, Japan, South Sudan, Haiti, Jamaica, South Korea, Hong Kong, Mauritius, Israel, Turkey, Venezuela, Bosnia and Herzegovina, Kosovo, Ethiopia, Uganda, Cuba, Yemen, Afghanistan, Libya, Laos, North Korea, Guyana, Vanuatu, Mozambique, Congo, Republic nyika dzeCongo, Libya, Mali, Macao, Mongolia, Myanmar, Nicaragua, Panama, Singapore, Bangladesh, Kenya, Palestine neRepublic of Zimbabwe.

Vatengi vanogara muEurope tinya XTB CYPRUS .

Vatengi vanogara kunze kweUK/Europe tinya XTB INTERNATIONAL .

Vatengi vanogara muMENA nyika dzeArab tinya XTB MENA LIMITED .

Vatengi vanogara muCanada vachangokwanisa kunyoresa pabazi re XTB France: XTB FR .

Zvinotora nguva yakareba sei kuvhura account?

Mushure mekupedza ruzivo rwako rwekunyoresa, unofanirwa kurodha magwaro anodiwa kuti uvhure account yako. Kana zvinyorwa zvanyatsosimbiswa, account yako inozovhurwa.

Kana iwe usingade kuwedzera magwaro anodiwa, account yako inozovhurwa maminetsi mashoma mushure mekunge magwaro ako ega anyatsosimbiswa.

Nzira yekuvhara Akaunti yeXTB?

Tine urombo kuti unoda kuvhara account yako. Unogona kutumira email uchikumbira kuvharwa kweakaundi kukero inotevera:

sales_int@ xtb.com

XTB inobva yaenderera mberi nekuzadzisa chikumbiro chako.

Ndokumbira utarise kuti XTB ichachengetera account yako kwemwedzi gumi nemaviri kubva pane yekupedzisira kutengeserana.

Handikwanise kupinda

Kana iwe uchinetseka kupinda muakaunti yako, unofanirwa kuedza mamwe eanotevera matanho usati wabata XTB rutsigiro:

• Ita shuwa kuti Email kana ID yaunopinza ndeyechokwadi.
• Edza kuseta pasiwedhi yako - unogona kudzvanya "Forgot password" paChiteshi chekupinda peji kana Account Management Peji . Mushure mekuiswazve, ese maakaundi ekutengesa aunawo achashandisa password yauchangobva kugadzira.
• Tarisa uone network yako.
• Edza kupinda pakombuta yako kana foni.

Kana mushure mekutevera matanho ari pamusoro, iwe haugone kupinda mukati, ndapota usazeza kutibata nesu.

Nzira yekushandura ruzivo rwemunhu?

Kuti uvandudze ruzivo rwako rwemunhu, iwe unofanirwa kupinda kune iyo Account Management peji , chikamu My Profile - Profile Information .

Kana usingakwanise kupinda, ndapota gadzirisa password yako.

Kana wakagadziridza password yako asi usingakwanise kupinda, unogona kubata Customer Support Center kuti uvandudze ruzivo rwako.

Nzira yekuchengetedza sei data rangu?

Isu tinotsidzira kuti XTB ichaita zvese musimba rayo kuve nechokwadi chekuchengetedza kwepamusoro kwedata rako. Isu tinonongedzawo kuti kurwiswa kwakawanda kwecybercriminal kwakanangana nevatengi. Ndicho chikonzero nei zvakakosha kutevedzera mitemo yekuchengetedza yakanyorwa uye inotsanangurwa pane peji rekuchengetedza internet.

Kuchengetedza data rako rekupinda kunonyanya kukosha. Naizvozvo, iwe unofanirwa kutevedzera zvinotevera misimboti:

• Usagovane yako yekupinda uye / kana password nemunhu chero upi zvake uye usachengetedze mubhokisi rako retsamba.

• Chinja password yako nguva nenguva uye gara uchiyeuka kuriseta zvakakwana.

• Usashandise mapassword akadzokororwa kune akasiyana masisitimu.

Verification

Sei ndichifanira kupa ruzivo rwechitupa chekuwedzera?

Muzviitiko zvisingawanzoitiki apo selfie yako isingaenderane nemagwaro eID awakatumira, mamwe magwaro anogona kudiwa kuti aonekwe nemaoko. Ndapota ziva kuti nzira iyi inogona kutora mazuva akati wandei. XTB inoshandisa yakakwana identity verification matanho kuchengetedza mari yevashandisi, saka zvakakosha kuti uve nechokwadi chekuti magwaro aunotumira anozadzisa zvese zvinodiwa panguva yekuzadza ruzivo.

Mabasa eAccount Management peji

Iyo XTB Account Management peji ndiyo hubhu iyo vatengi vanogona kubata avo ekudyara maakaundi, uye dhipoziti, uye kubvisa mari. Pane peji reAccount Management, unogona zvakare kugadzirisa yako ruzivo, kuseta zviziviso, kutumira mhinduro, kana kuwedzera kumwe kunyoreswa kuaccount yako yekubhangi nekuda kwekubvisa.

Nzira yekuendesa sei chichemo?

Kana ukasangana nekuomerwa mune chero chezviitiko zveXTB, une kodzero yekuendesa chichemo kwatiri.

Zvichemo zvinogona kuendeswa uchishandisa fomu riri paAccount Management peji.

Mushure mekupinda chikamu cheZvichemo, ndapota sarudza nyaya yaunoda kunyunyuta nezvayo uye uzadze ruzivo rwese rwunodiwa.

Zvinoenderana nemirairo, zvichemo zvichagadziriswa pasati papfuura mazuva makumi matatu kubva pazuva rekutumirwa. Zvisinei, tinogara tichiedza kupindura zvichemo mukati me7 mazuva ekushanda.

Deposit

Ndeipi nzira yekufambisa yandingashandisa?

Unogona kuisa mari nenzira dzakasiyana siyana;

• UK Vagari - kuendesa kubhengi, kiredhiti uye makadhi ekubhengi

• Vagari veEU - kuendesa kubhengi, kiredhiti uye makadhi ekubhengi, PayPal uye Skrill

• MENA Vagari - kuendesa kubhengi uye makadhi ekubhengi

• Kune Vasiri-UK / EU Vagari - kuendesa kubhengi, kiredhiti uye makadhi ekubhengi, Skrill, uye Neteller

Inokurumidza sei dhipoziti yangu yekuwedzera kune yangu yekutengesa account?

Ese madhipoziti kunze kwekuchinjisa kubhangi ari ipapo uye iwe uchaona izvi zvichiratidzwa muakaundi yako bhangi nekukasira.

Kutamiswa kwebhangi kubva kuUK/EU kunowanzowedzerwa kuaccount yako mukati mezuva rimwe rekushanda.

Kuendeswa kwebhangi kubva kune dzimwe nyika kunogona kutora kubva pamazuva 2-5 kusvika, zvichienderana nenyika yaunotumira mari kubva. Nehurombo, izvi zvinoenderana nebhangi rako uye chero bhengi repakati.

Mutengo wekugamuchira/kuendesa masheya

Kuendesa masheya kubva kune mamwe mabroker kuenda kuXTB: Isu hatichabhadharise chero muripo kana iwe uchiendesa masheya kuXTB

Shandura masheya kubva kuXTB kuenda kune imwe bhuroka: Ndokumbira utarise kuti mutengo wekuendesa masheya (OMI) kubva kuXTB kuenda kune imwe shanduko i25 EUR / 25 USD. paISIN, pamasheya akanyorwa kuSpain mutengo i0.1% yemugove weiyo ISIN (asi isiri pasi pe100 EUR). Mutengo uyu uchabviswa kubva kuaccount account yako.

Kutamiswa kwemasheya emukati pakati peakaundi ekutengesa kuXTB: Pazvikumbiro zvemukati zvekuchinjisa, muripo wekutengesa i0.5% yehuwandu hwehuwandu hwakaverengerwa semutengo wekutenga wemasheya paISIN (asi isiri pasi pe25 EUR / 25 USD). Mari yekutengeserana ichabviswa kubva kuaccount iyo migove inoendeswa kune zvichienderana nemari yeakaundi iyi.

Pane mari shoma here?

Hapana dhipoziti shoma yekutanga kutengesa.

Iwe unobhadharisa chero mari pamadhipoziti?

Isu hatibhadharise chero muripo pakuisa mari kuburikidza nekuendesa kubhangi, kana makadhi echikwereti uye ekubhengi.

• EU Vagari - hapana muripo wePayPal uye Skrill.

• Kune Vasiri-UK/EU Vagari - 2% mubhadharo weSkrill uye 1% mubhadharo weNeteller.

Trading

Kutengeserana Platform paXTB

PaXTB, tinopa imwe chete yekutengesa chikuva, xStation - yakagadziridzwa chete neXTB.

Kubva Kubvumbi 19, 2024, XTB ichamira kupa masevhisi ekutengesa paMetatrader4 papuratifomu. Old MT4 maakaundi paXTB anozoendeswa otomatiki kune xStation chikuva.

XTB haipe ctrader, MT5, kana Ninja Trader mapuratifomu.

Market news update

• Nhau dzichangoburwa kubva kumisika yemari nenyika

• Kuongorora kwemusika uye nhanho dzemitengo

• Tsanangudzo yakadzama

• Market Trends - Mazana evatengi veXTB vakavhurika Tenga kana Tengesa zvinzvimbo pachiratidzo chega chega

• Yakanyanya kushanduka - masheya ari kuwana kana kurasikirwa zvakanyanya mumutengo pane imwe nguva yakasarudzwa

• Stock/ETF Scanner - shandisa mafirita aripo kuti usarudze masheya/ETFs anonyatsoenderana nezvaunoda.

• Heatmap - inoratidza tarisiro yemamiriro emusika wemasheya nedunhu, chiyero chekuwedzera uye kuderera munguva yakafanorongwa.

xStation5 - Zviziviso zvemutengo

Mitengo Yekuzivisa pa xStation 5 inogona kukuzivisa iwe pachako kana musika wasvika pamazinga emitengo akaiswa newe pasina kupedza zuva rose uri pamberi pemonita yako kana nharembozha.

Kuisa chenjedzo dzemitengo pa xStation 5 zviri nyore. Unogona kuwedzera chenjedzo yemutengo nekudzvanya-kurudyi chero kupi pachati uye kusarudza 'Zviziviso zveMutengo'.

Kana uchinge wavhura iyo Alerts hwindo, unogona kuseta yambiro nyowani ne (BID kana ASK) uye mamiriro anofanirwa kusangana kuti atange yambiro yako. Iwe unogona zvakare kuwedzera mhinduro kana uchida. Kana wangozvigadzira, yambiro yako ichaonekwa pane runyorwa rwe 'Price Alerts' kumusoro kwechidzitiro.

Unogona kushandura kana kudzima zviziviso zviri nyore nekudzvanya kaviri pane yemitengo rondedzero. Iwe unogona zvakare kugonesa / kudzima zviyeverso zvese usingadzime.

Zviziviso zvemitengo zvinobudirira zvinobatsira mukugadzirisa zvinzvimbo uye kumisikidza zvirongwa zvekutengesa intraday.

Zviziviso zvemitengo zvinongoratidzwa papuratifomu yexStation, kwete kutumirwa kuinbox kana foni yako.

Ndeipi mari shoma yandinogona kuisa mumugove chaiwo / stock?

Zvakakosha: Zvikamu uye maETF haapihwe neXTB Ltd (Cy)

Mari shoma yaunogona kuisa mustock i£10 pakutengesa. Real Shares uye ETFs kudyara i0% komisheni yakaenzana ne100,000 € pamwedzi wekarenda. Investment pa kana pamusoro € 100,000 pamwedzi wekarenda ichabhadhariswa 0.2% komisheni.

Kana uine mimwe mibvunzo ndapota usazeza kubata nhengo yechikwata chedu chekutengesa panhamba dzinoti +44 2036953085 kana kutitumira neemail pa [email protected].

Kune chero vatengi vasiri vekuUK, ndapota shanya https://www.xtb.com/int/contact sarudza nyika yawakanyoresa nayo, uye ubate nhengo yevashandi vedu.

XTB inopa huwandu hwakawanda hwezvinyorwa zvekudzidzisa zvinokudzidzisa zvese zvaunoda kuziva nezvekutengesa.

Tanga rwendo rwako rwekutengesa izvozvi.

Iwe unobhadharisa mwero wekuchinjana wemasheya ekutengesa anokosheswa mune dzimwe mari?

XTB ichangobva kuunza chimiro chitsva, Yemukati Mari Yekuchinjana! Ichi chimiro chinokutendera kuti utumire mari zviri nyore pakati peakaundi ako ekutengesa ane mari dzakasiyana.

Chinoshanda sei?

• Svika Yemukati Mari Yekuchinjana zvakananga kuburikidza ne "Internal Transfer" tebhu mukati meClient Hofisi yako.

• Iyi sevhisi inowanikwa kune vese vatengi

• Kuti ushandise sevhisi iyi, iwe unozoda mashoma maviri ekutengesa maakaundi, imwe neimwe mune imwe mari yakasiyana.

Fees

• Imwe neimwe shanduko yemari ichaita komisheni inobhadhariswa kuaccount yako. Mari yacho ichasiyana:

  • Mazuva evhiki: 0.5% komisheni

  • Mazororo evhiki nevhiki: 0.8% komisheni

• Nezvinangwa zvekuchengetedza, pachava nepamusoro pekutengeserana muganho wakaenzana kusvika ku14,000 EUR pakuchinjana kwemari.

• Mareti acharatidzwa uye akaverengerwa kune 4 decimal nzvimbo kune ese mari.

T uye Cs

• Iwe unozoziviswa kana shanduko yakakosha yekuchinjana ikaitika, ichida kuti usimbise kutengeserana zvakare kana kutangazve maitiro.

• Takaita nzira yekuongorora kuti ive nechokwadi chekuti sevhisi iyi inoshandiswa kune zvinangwa zvekutengesa zviri pamutemo. Muzviitiko zvisingawanzo fungidziro yekushandisa zvisizvo, timu inogona kurambidza kupinda mukati mekuchinjana mari yeakaundi yako.

Chii chinonzi rollovers?

Mazhinji emaIndices edu uye Commodities maCFD anobva pane zvibvumirano zveramangwana.

Mutengo wavo uri pachena, asi zvinoreva zvakare kuti vari pasi pemwedzi kana kota 'Rollovers'.

Zvibvumirano zveramangwana isu tinotenga maIndices edu kana misika yeCommodities kazhinji inopera mushure memwedzi 1 kana 3. Naizvozvo, isu tinofanirwa kushandura (rollover) mutengo wedu weCFD kubva kuchibvumirano chekare kuenda kuchibvumirano chitsva cheramangwana. Dzimwe nguva mutengo wezvibvumirano zvekare uye zvitsva zveramangwana zvakasiyana, saka tinofanira kuita Rollover Correction nekuwedzera kana kubvisa imwe chete-nguva-chete yekuchinjana chikwereti / mutero paakaunti yekutengesa pamusi we rollover kuratidza shanduko mumutengo wemusika.

Kugadziriswa hakuna kwazvakarerekera kune mambure purofiti pane chero nzvimbo yakavhurika.

Semuyenzaniso:

Mutengo wazvino wekondirakiti yekare yeOIL yeramangwana (inopera) i22.50

Mutengo uripo wekondirakiti itsva yeOIL yeramangwana (yatinoshandura mutengo weCFD) i25.50

Rollover Correction in swaps is $3000 per lot = (25.50-22.50 ) x 1 lot kureva $1000

​Kana uine chinzvimbo chakareba - TENGA 1 yakawanda yeOIL pa20.50.

purofiti yako isati yakungurukira i$2000 = (22.50-20.50) x 1 lot kureva $1000

Pundutso yako after rollover is also $2000 = (25.50-20.50) x 1 lot - $3000 (Rollover Correction)

​Kana uine chinzvimbo chipfupi - tengesa 1 lot yeOIL pa20.50.

Pundutso yako isati yakwidibira i-$2000 =(20.50-22.50) x 1 mujenya kureva $1000

Pundutso yako mushure mekukunguruka zvakare $2000 =(20.50-25.50) x 1 mujenya + $3000 (Rollover Correction)

Ndeupi mukana waunopa?

Mhando yekuwedzera iwe yaunogona kuwana paXTB inoenderana nenzvimbo yako.

Vagari veku UK

Isu tinokwira kuUK vatengi kuXTB Limited (UK), inova sangano redu rinodzorwa neFCA.

Vagari veEU

Isu tinopinda muEU vatengi kuXTB Limited (CY), iyo inodzorwa neCyprus Securities and Exchange Commission.

MuUK/Europe pasi pemitemo yazvino, chiyero chinotenderwa kusvika pa30:1 kune vatengi ve'retail classified'.

Vasiri veUK / EU Vagari

Isu tinongokwira vasiri vekuUK / EU vagari kuXTB International, iyo inotenderwa chete uye inodzorwa neIFSC Belize. Pano iwe unogona kutengesa nekuwedzera kusvika ku500: 1.

MENA Dunhu Vagari

Isu tinongokwira kuMiddle East neNorth Africa vagari kuXTB MENA Limited, iyo inotenderwa uye inodzorwa neDubai Financial Services Authority (DFSA) muDubai International Financial Center (DIFC), kuUnited Arab Emirates. Pano iwe unogona kutengesa nekuwedzera kusvika ku30: 1.

Mari Yekugadzirisa Akaundi Isingashandi

Sevamwe vatengesi, XTB ichachaja mari yekuchengetedza account kana mutengi asina kutengeserana kwemwedzi gumi nemiviri kana kudarika uye asina kuisa mari muaccount mumazuva makumi mapfumbamwe apfuura. Mari iyi inoshandiswa kubhadhara sevhisi yekugara ichivandudza data pazviuru zvemisika pasi rese kune mutengi.

Mushure memwedzi gumi nemiviri kubva pakutengesa kwako kwekupedzisira uye pasina dhipoziti mukati memazuva makumi mapfumbamwe apfuura, uchachajwa gumi remaEuro pamwedzi (kana mari yakaenzana yakashandurwa kuUSD)

Kana wangotanga kutengeserana zvakare, XTB icharega kubhadharisa mari iyi.

Hatidi kubhadharisa chero muripo wekupa vatengi data, saka vatengi venguva dzose havazobhadhariswa muripo uyu.

Withdrawal

Ndekupi kwandingatarisa mamiriro ehurongwa hwangu hwekubvisa?

Kuti utarise mamiriro eiyo yekubvisa odha, ndapota pinda muAccount Management - My Profile - Withdrawal History.

Iwe unozokwanisa kutarisa zuva rekubvisa, mari yekubvisa pamwe nemamiriro eiyo yekubvisa order.

Chinja account yekubhanga

Kuti uchinje account yako yekubhangi, ndapota pinda kune rako Account Management peji, My Profile - Bank Accounts.

Wobva wadzvanya iyo Rongedza icon, zadzisa iyo inodiwa ruzivo, uye kufambisa, uye rodha gwaro rinosimbisa muridzi webhangi account.

Ndinogona kuendesa mari pakati pekutengesa maakaundi?

Ehe! Zvinogoneka kuendesa mari pakati peakaunti yako chaiyo yekutengesa.

Kuchinjisa mari kunogoneka zvese zvekutengesa maakaundi mumari imwechete uye mune mbiri dzakasiyana mari.

🚩Fund inofambiswa pakati pekutengesa maakaundi mumari imwechete ndeyemahara.

🚩Kuchinjisa mari pakati pekutengesa maakaundi mumari mbiri dzakasiyana kunobhadharwa. Imwe neimwe shanduko yemari inosanganisira kubhadharisa komisheni:

• 0.5% (kushandurwa kwemari kunoitwa pakati pevhiki).

• 0.8% (kushandurwa kwemari kunoitwa pakupera kwevhiki uye mazororo).

Mamwe mashoko pamusoro pemakomisheni anogona kuwanikwa muTafura yeMari uye Makomisheni: https://www.xtb.com/en/account-and-fees.

Kuendesa mari, ndapota pinda muClient Hofisi - Dashboard - Yemukati kutamiswa.

Sarudza maakaundi pakati paungade kuendesa mari, isa iyo mari uye Ramba.

Kunzwisisa XTB: Yakajairika Mibvunzo Inogadziriswa

Chikamu cheMibvunzo Inowanzo bvunzwa (FAQ) paXTB chakagadzirirwa kupa mhinduro dzinokurumidza uye dzakakwana kumibvunzo yakajairika, kuve nechokwadi chekusagadzikana kwemushandisi ruzivo. Kuvhara akati wandei misoro, iyo FAQ chikamu chinogadzirisa zvese kubva pakumisikidzwa kweakaundi uye kusimbiswa kune zvekutengesa maficha uye kushanda kwepuratifomu. Inopawo ruzivo rwakadzama pamadhipoziti, kutora mari, uye mubhadharo, kubatsira vashandisi kubata mari yavo nechivimbo. Pamusoro pezvo, iyo FAQ inosanganisira matipi ekugadzirisa matambudziko ezvakajairika tekinoroji nyaya, kuve nechokwadi chekuti chero matambudziko anogona kugadziriswa nekukasira. Iine mhinduro dzakajeka, dzakapfupika uye mushandisi-ane hushamwari dhizaini, iyo XTB FAQ chikamu chinhu chakakosha sosi kune vese vatengesi vatsva uye vane ruzivo, ichipa nyore kuwana kune ruzivo rwaunoda kuita sarudzo ine ruzivo uye kufamba papuratifomu zvinobudirira.