How to Login and Verify Account on XTB

Aug 11, 2024

Ensuring the security and integrity of your trading account is paramount in the world of forex. This guide is crafted to walk you through the process of logging in and verifying your account on XTB, emphasizing the importance of securing your financial assets and complying with regulatory standards.

How to Login to XTB

How to Login to XTB [Web]

How to Login your XTB Account Management

First, visit the homepage of XTB. Then, select "Log in" followed by "Account management".

Next, you will be directed to the login page. Please enter the login information for the account you previously registered into the corresponding fields. Then click "SIGN IN" to proceed.

If you do not yet have an account with XTB, please follow the instructions in the following article: How to Register Account on XTB.

Congratulations on successfully logging into the "Account Management" interface on XTB.

How to Login your XTB xStation 5

Similar to logging into the "Account Management" section, first go to the XTB homepage.

Next, click on "Log in" and then choose "xStation 5".

Next, you will be taken to the login page. Enter the login details for the account you previously registered in the appropriate fields, and then click "SIGN IN" to continue.

If you haven’t created an account with XTB yet, please check out the instructions in this article: How to Register Account on XTB.

With just a few simple steps, you can now log into the trading interface xStation 5 of XTB. Don’t hesitate any longer—start trading now!

How to Login to XTB [App]

First, launch the app store on your mobile device (you can use both the App Store for iOS devices and the Google Play Store for Android devices).

Next, search for "XTB Online Investing" using the search bar, and then download the app.

After completing the download, open the app on your phone:

If you haven’t signed up for an account with XTB yet, please select "OPEN REAL ACCOUNT" and then refer to the instructions provided in this article: How to Register Account on XTB.
If you already have an account, you can choose "LOGIN", you will be directed to the login page.

At the login page, please input the login credentials for the account you registered earlier into the designated fields, and then click on "LOGIN" to proceed.

Congratulations on successfully logging into the XTB platform using the XTB Online Trading app on your mobile device!

How to Recover your XTB password

To get started, navigate to the homepage of XTB. Then, click on "Log in" and proceed to select "Account management".

On the next page, click on "Forgot password" to access the Password Recovery interface.

On this interface, first, you will need to provide the email address that you registered with and want to recover the password for.

After that, click "Submit" to receive instructions on how to reset your password from XTB through your email inbox.

Immediately, you will receive a notification email confirming that it has been sent.

Inside the email content you received, please click on the "RESET PASSWORD" button to proceed with password recovery.

On this Set New Password page, you need to follow these steps:

Enter the new password you wish to set (please note that this new password must meet the following minimum requirements: at least 8 characters, including 1 upper-case letter and 1 number, and no whitespace allowed).
Repeat your new password.

After completing the steps outlined above, click "Submit" to finish the password recovery process.

Congratulations, you have successfully reset your password. Now, please select "Log in" to return to the account management screen.

As you can see, with just a few simple steps, we can recover the account password and enhance security when necessary.

Frequently Asked Questions (FAQ)

I can not log in

If you are having difficulty logging into your account, you should try some of the following steps before contacting XTB support:

Make sure the Email or ID you enter is correct.
Try resetting your password - you can click "Forgot password" on the Station login page or Account Management Page. After reinstallation, all trading accounts you have will use the password you just created.
Check your network connection.
Try signing in on your computer or phone.

If after following the steps above, you still can’t log in, please don’t hesitate to contact us.

How to change personal information?

To update your personal information, you need to log in to the Account Management page, section My Profile - Profile Information.

If you cannot log in, please reset your password.

In case you have updated your password but still can not log in, you can contact the Customer Support Center to update your information.

How to secure my data?

We commit that XTB will do everything in its power to ensure the highest safety for your data. We also point out that most cybercriminal attacks are aimed directly at customers. That’s why it’s important to follow the basic safety rules listed and described on the internet security page.

Securing your login data is especially important. Therefore, you should follow the following principles:

Do not share your login and/ or password with anyone and do not save it in your mailbox.
Change your password regularly and always remember to set it sufficiently complex.
Do not use duplicate passwords for different systems.

How to Verify Account on XTB

How to Verify Account on XTB [Web]

How to Complete Identity Verification

First, visit the homepage of XTB. Then, select "Log in" followed by "Account management" to access the verification interface.

You will select the word "here" in the phrase "upload documents from your computer here" to proceed.

The first step of the verification process is identity verification. You must choose one of the following identity documents to upload: ID Card/ Passport.

After preparing your document, please upload the images into the corresponding fields by clicking the "UPLOAD PHOTO FROM YOUR COMPUTER" button.

In addition, the uploaded must also meet the following requirements:

Document number and issuer must be visible.
In the case of ID, the front and back of the document are necessary.
Issue and expiration dates must be visible.
If the document contains MRZ lines, they must be visible.
Photo, scan, or screenshot are allowed.
All data on the document must be visible and readable.

After uploading your documents, select "NEXT".

Please wait approximately 5 to 10 minutes for the system to notify you of the results.

How to Complete Address Verification

For Address Verification, you will also need to upload one of the following documents for the system to verify (these may vary by country):

Driving license.
Vehicle registration document.
Social Health Insurance Card.
Bank statement.
Credit card statement.
Landline phone bill.
Internet bill.
TV bill.
Electricity bill.
Water bill.
Gas bill.
CT07/TT56 - Confirmation of Residence.
No. 1/TT559 - Confirmation of Personal ID and citizen information.
CT08/TT56 - Notice of Residence.

After preparing your document, click the "UPLOAD PHOTO FROM YOUR COMPUTER" button to add the images to the corresponding fields.

In addition, the uploaded must also meet the following requirements:

Document number and issuer must be visible.
In the case of ID, the front and back of the document are necessary.
Issue and expiration dates must be visible.
If the document contains MRZ lines, they must be visible.
Photo, scan, or screenshot are allowed.
All data on the document must be visible and readable.

After uploading your documents, select "NEXT".

Please allow approximately 5 to 10 minutes for the system to notify you of the results.

Congratulations on successfully completing the two personal information verification steps with XTB. Your account will be activated within a few minutes.

How to Complete Video Verification

First, access the homepage of XTB. Next, choose "Log in" and then "Account management".
In addition to manually uploading verification documents, XTB now supports users in verifying their identity directly via video, which can be completed in just a few minutes.

You can access this option by clicking on the "AGREE AND CONTINUE" button under the Video Verification section.

Immediately, the system will redirect you to another page. Scroll down to the bottom of the page and use your phone (with the XTB Online Trading app installed) to scan the displayed QR code.

And the verification process will continue and be completed directly on your phone. Select "AGREE AND CONTINUE" to proceed.

Firstly, you will need to access essential functions for the verification process such as the microphone and camera.

Afterward, similar to uploading documents, you will also need to select one of the following documents to perform verification:

Identity card.
Passport.
Residence permit.
Driver’s license.

In the next screen, during the document scanning step, ensure your document is clear and aligned within the frame as closely as possible. You can either press the capture button yourself or the system will automatically capture the photo once your document meets the standard.

After successfully capturing the photo, select "Submit photo" to proceed. If the document has more than one side, you will need to repeat this step for each side of the document.

Please make sure your document details are clear to read, with no blur or glare.

The next step will be video verification. In this step, you will follow the instructions to move and speak for 20 seconds. Please tap "Record video" to enter it.

In the next screen, please keep your face within the oval and follow the system’s instructions such as tilting your face or turning left and right as required. You may also be asked to speak a few words or numbers as part of the process.

After completing the actions, the system will store the video for data verification. Select "Upload video" to proceed.

Please wait approximately 5 to 10 minutes for the system to process and verify your data.

Finally, the system will notify you of the result and activate your account if the verification is successful.

How to Verify Account on XTB [App]

If you haven’t signed up for an account with XTB yet, please select "OPEN REAL ACCOUNT" and then refer to the instructions provided in this article: How to Register Account on XTB.
If you already have an account, you can choose "LOGIN", you will be directed to the login page.

At the login page, please input the login credentials for the account you registered into the designated fields, then click "LOGIN" to proceed.

Next, on the homepage, click the "Verify account" button at the top right corner of the screen to start the account verification process

Please tap "AGREE AND CONTINUE" to move forward.

Firstly, you will need to enable essential functions for the verification process, such as the microphone and camera.

Afterward, similar to uploading documents, you will need to select one of the following documents to complete the verification process:

Identity card.
Passport.
Residence permit.
Driver’s license.

In the next screen, during the document scanning step, ensure your document is clear and aligned within the frame as closely as possible. You can either press the capture button yourself or let the system automatically capture the photo once your document meets the standard.

After successfully capturing the photo, select "Submit photo" to proceed. If the document has more than one side, repeat this step for each side of the document.

Ensure that your document details are clear and readable, with no blur or glare.

The next step is video verification. Follow the instructions to move and speak for 20 seconds. Tap "Record video" to begin.

On the next screen, ensure your face stays within the oval and follow the system’s instructions, which may include tilting your face or turning left and right. You may also be prompted to speak a few words or numbers as part of the verification process.
After performing the required actions, the system will save the video for data verification. Click "Upload video" to continue.

Please allow the system 5 to 10 minutes to process and verify your data.

Once the verification process is complete, the system will notify you of the result and activate your account if everything is successful.

Frequently Asked Questions (FAQ)

Why should I provide supplementary certificate information?

In rare instances where your selfie does not match the ID documents you submitted, additional documents may be required for manual verification. Please be aware that this process can take several days. XTB employs thorough identity verification measures to safeguard user funds, so it’s crucial to ensure that the documents you submit meet all specified requirements during the information-filling process.

Functions of the Account Management page

The XTB Account Management page is the hub where customers can manage their investment accounts, and deposit, and withdraw investments. On the Account Management page, you can also edit your personal information, set notifications, send feedback, or add additional registration to your bank account for withdrawal purposes.

How to submit a complaint?

If you encounter difficulties in any of XTB activities, you have the right to submit a complaint to us.

Complaints can be submitted using the form on the Account Management page.

After entering the Complaints section, please select the issue you need to complain about and fill in all required information.

According to the regulations, complaints will be processed no later than 30 days from the date of submission. However, we always try to respond to complaints within 7 working days.

Conclusion: Streamlined Login and Verification with XTB

Logging in and verifying your account on XTB is designed to be a seamless experience. The login process provides quick access to your account, while the verification steps ensure your account is secure and compliant with regulatory standards. XTB’s efficient system ensures that both processes are handled smoothly, allowing you to focus on your trading activities. With its robust security measures and dedicated customer support, XTB makes managing your account straightforward and secure, enabling you to confidently engage in trading activities.